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Jackson County Medical Group

Frequently Asked Questions

1.
How do I get my lab results?
2. How do I get answers to my medical questions?
3. Who do I contact if I have a question about my bill?
4. How do I get a prescription refill?





Question: How do I get my lab results?

Answer: We will contact you by mail when we receive your laboratory results when the findings are normal. A physician or nurse will contact you by phone if the findings are abnormal.

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Question: How do I get answers to my medical questions?

Answer: The best way is through an appointment with your physician.

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Question: Who do I contact if I have a question about my bill?

Answer: Our billing department will be happy to help you with your billing concerns. Our billling representative will be able to access your account and answer any questions you may have. The billing department number is (816) 350-0005.

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Question: How do I get a prescription refill?

Answer: For your safety our physicians may not refill certain medications without an examination. Refills for narcotics will not be authorized after office hours.
If you are taking a continuing medication and need a refill, please contact your pharmacy. Your pharmacy will contact our office for authorization.
If there are no refills left on your prescription please schedule an appointment with your physician. This will allow your physician to monitor your progress on your current medication.

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Jackson County Medical Group
19550 E 39th St
Suite 335
Independence, MO   64057
816-350-0005
816-350-0015
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